Virtual Appointment Check-in

Urgent Care Services

Urgent Care Services
Behavioral Health Urgent Care (BHUC) is a treatment model that is intended to offer a diversion from the use of emergency departments or hospitals to address individuals experiencing behavioral health crises. This model offers an array of services that begins with initial triage and may include brief assessment, stabilization and intervention, nursing assessment and intervention, psychiatric intervention, case management, and disposition and discharge planning. Upon a triage determination or urgent or Emergent, a person will receive BHUC services to include an assessment or assessments, crisis and deescalation interventions, and discharge planning.
Triage: Prompt screening of acuity and consumer’s treatment needs to determine priority level for routine versus urgent/emergent intervention or the need for emergency medical attention. This would occur independently if there are multiple consumers presenting rapidly, or could be part of the Partners 10.21.2021 assessment process if there are no delays in commencing services. Completion of a Comprehensive Clinical Assessment is not required.
All individuals/members will be seen by a licensed professional. Rapid assessment of clinical presentation related to the crisis situation. Assessment elements may be acquired through a variety of assessments completed by qualified professionals, licensed professionals, nursing staff, and psychiatric prescribing professionals. The BHUC brief assessment will include the following elements (clinical components of assessment must be conducted by staff member with the appropriate clinical license:

Interventions include strategies and actions for the purposes of providing treatment and crisis de escalation. The following is a list of interventions that will occur during an episode of BHUC: